In the last month or so I’ve had to make use of the google help forums and discovered that there is a never-ending stream of questions coming into the help centers. Some quite simple, but others much more complex. What I also discovered is that help can sometimes be as simple as pointing someone to the right link in the vast network of google help links.
I am no expert on google or it’s help systems, but for the most part I have learned how and where to find help when I need it. What you’ll find though, is that getting a direct answer from any person who actually works for or is approved by google is difficult, at best.
Any email to support generally results in a form-letter reply directing you to a help forum for the area you are asking about. Considering the shear number of emails that must head towards google help centers every minute of every day, that really isn’t all that surprising.
I doubt any one entity that large could respond with personal emails to that volume of mail. But the help centers can be very useful once you learn how to navigate them.
Links to Help Forums
Google Help Centres – all one page for all your google services